Are you familiar with IBM Expert care?
IBM knows that clients investing in their infrastructure today have a particular need to optimize their IT environment, reduce the threat of hardware-related outages, and speed recovery time should a problem occur.
With IBM Expert Care services, clients can have more predictable and consistent maintenance costs that allow in-house IT staff to spend more time focusing on strategic business objectives as a result.
When purchasing hardware, simply choose from three service levels:
Basic, Advanced or Premium - applicable to each product, then the next step is to determine the length of service required, which can last up to 5 years.
IBM Expert Care is a service and support package that is designed from the ground up to represent a simpler service and support sales process for IBM Power Systems and System Storage at the time of sale, resulting in a simpler buying experience for clients.
The Premium level provides, among other things, improved response times, remote code loading and a technical account manager.
ITS is a technology specialist and long-time IBM partner, with IBM Partner Gold status. Feel free to contact us, we will be happy to help you with anything.
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